This is +\- 6 mos after install to make sure we were being honest and I still can’t believe how amazing our carpets look and feel. My wife and I used S P Floors to replace carpeting on 2 floors in our new house and the experience could not have been better start to finish. Their showroom is beautiful and welcoming & had tons of options to look through and actually look/feel.
We were teamed up with our designer Julie right away to help us make decisions based on our feedback and her visits to the property. None of this cost us anything as SP pays theirs designers a salary so we had an expert give us her opinion at the show room and then visit the house to verify and provide recommendations.
2 days prior to our install there were some scheduling issues with a storm & because of supply chain shortages and we might have had to bump our install back to after our move-in date. We were notified of all of this right away and within a couple phone calls/texts the installation manager Noah made sure our install was on-time which was incredible. The installers S P sent to our house were super professional, they were very careful with freshly painted walls and they kept the areas clean even while working then left everything in immaculate shape and took all of the trash/cleaned up their tools and left us usable scraps for rugs etc. We had a small leave-out for the installers to come back and finish months later which has now been completed.
Scheduling the 2nd install was just as smooth, we worked with the exact same people who remembered us. Our installers were the same people who also remembered us even though they’re installing floors all over the place every day. The 2nd install was just as professional as the first & even more so because it was dumping down snow and they made sure not to track anything on our new floors etc. Just best in class service and experience and I hope this review makes someone’s choice easier on a very significant expense. I could not recommend S P Floors more highly. Thanks!
—Justin Walbert (03/14/22)